At Spinago, we recognise that gambling carries real risks. This document outlines the measures, tools, and obligations that govern responsible gaming conduct on our platform. It applies to all registered players in Australia and forms part of our broader commitment to safe, transparent operations.
Spinago operates under a licensed framework that mandates active player protection. We do not treat responsible gaming as a compliance formality — it is a core operational standard. Every registered account has access to the full range of safety tools described in this document, at no cost and without restriction.
We are committed to ensuring that gambling remains a form of entertainment and does not become a source of harm. This requires active participation from both our team and our players.
Problem gambling refers to behaviour where gambling activity begins to negatively affect a person's finances, relationships, mental health, or daily functioning. Indicators may include:
If any of the above applies to you or someone you know, we encourage immediate use of the self-management tools available through your Spinago account.
Players may request a self-exclusion at any time. This measure restricts account access for a defined period or permanently, depending on the player's preference. During self-exclusion:
To initiate self-exclusion, contact our support team or use the account settings panel. Requests are processed promptly. Spinago does not permit reversal of a self-exclusion period before its stated end date, except in cases where a permanent exclusion is under formal review.
All players can set the following financial controls directly through their account:
Gambling duration is a significant factor in responsible gaming. Spinago provides:
These tools are available independently and can be combined to suit individual needs.
Spinago strictly prohibits access to gambling services by individuals under 18 years of age. Account registration requires age verification in accordance with Australian regulatory requirements. Players are responsible for ensuring that minors do not have access to their account credentials or devices used to access Spinago.
If you share a household with minors, we recommend using third-party parental control software in addition to account-level security measures.
Players seeking additional support can contact the following Australian services:
These services operate independently of Spinago. We do not provide referral incentives for contact with support organisations.
Any player may request permanent account closure at any time for any reason. Closure requests submitted for responsible gaming reasons are treated with priority processing. Outstanding balances at the time of closure are handled in accordance with our standard withdrawal policy.
For questions related to responsible gaming measures or account restrictions, contact our support team through the verified channels listed in your account dashboard.
